FAQ
and
Terms & Conditions
The show will take place in South Norwood Country Park. The starting point will be outside the kiosk by the play park. Important to note that parking is limited and you should find other means to come to the park if possible. There are NO toilets onsite.
This is an original story for four to eight year olds and we only have space for 20 children in each show. We do this so the show is as interactive and enjoyable for all taking part. We do ask that each child is accompanied by an adult, with a maximum of two children per each accompanying adult. More than one adult can of course accompany a child.
This show is around 75 minutes long and on the move in the park so we ask that you please dress accordingly and ensure everyone in your group is able to walk for the entire duration of the show.
Where do I book tickets?
Click this link. Please note that each child needs to be accompanied by at least one adult and both adults and children need their own ticket.
What happens if it rains?
This is an all-weather show and will not be cancelled and no refunds will be given unless there is extreme weather. We will do our best to inform you up to 24 hours in advance.
Where is the South Norwood Country park?
193 Albert Rd, London BR3 4BT. Click here for a map.
Are there toilets?
The local visitor centre is not open and we therefore have no access to toilets in the park.
How long is the show?
It is around 75 minutes long. This all depends on the audience: sometimes we are a bit faster, sometimes it takes a little longer.
Do I need to book a ticket for me as well as my child?
Where do I start?
The show will begin at the kiosk in the park right beside the children’s playground.
How do we get there by public transport?
Several buses stop near the park: 197, 130, 312.
The two closest tram stops are: Arena and Harrington Road. You can walk to the show from either of these stations. It takes about 15 minutes.
The nearest train station is Norwood Junction.
Here is a map pin of the entrance to the show.
Can I drive to the show?
The park does have parking right beside where the show will start. However, this parking is very limited so if you find this a problem there is alternative parking at Croydon Arena which is a 15-minute walk away. The address is Croydon Arena, Albert Road, London, SE25 4QL.
Can I walk to the show?
Yes you can and there are many entrances to the park. If you are local, we do want to encourage you to come by foot or public transport to lower your carbon footprint.
I need to prepare my children. What can they expect?
This is an interactive show but the activities are voluntary so if your child finds it hard to get involved or needs time we will be understanding of that. Parents are encouraged to join in, too! We do physical outdoor exercises, there will be some tracking, we will make a compass from a bucket of water and a pin.
What if my child has additional needs?
If your child has additional needs in any way please feel free to email us here to discuss your participation in the show.
Do I need to accompany my child?
Yes, for legal reasons we need to have each individual child accompanied by an adult. It’s not going to be difficult terrain but you need to walk and please bring the right walking gear for rain or sun.
Can we bring a pushchair?
The venue is a disused Pitch and Putt space and the terrain is not suitable for a buggy or pushchair.
Can babies come for free?
Young babies in a sling or baby carrier can come for free. Any mobile children interacting with the show will need a ticket. The recommended age for the show is 4-8 years old.
Can we take photos?
Due to child protection and also our need to keep the secrets of our show private we ask that you not take photos throughout your time with us. Our Dragon Guardian will however allow some photos at the end of the show for those who wish to take them.
When should I arrive?
Please aim to come half an hour before your show so you can find us and find alternative parking if you need to (see above for details).
What if I’m late?
We have a small team so if you are more than ten minutes late we will not be able to admit you and we will not be able to refund or transfer your ticket.
How can I cancel my ticket?
Our cancellation policy is that you may cancel your ticket up to 12 days (including weekends) before your booking. This is done through Eventbrite – details will be in your confirmation email.
Can wheelchair users come to the show?
Because the show is in the wild and on uneven terrain we do not currently have access for wheelchairs. This is something we are in consultation with and will address in coming productions. We apologise for this.
Who is Disentangle?
We are the arts organisation putting on the Dragon Guardians show. Click here to find out more.
Where does your funding come from?
This project had some money from Awards for All as well as a private funder. Disentangle are also continuing to fund this project ourselves.
How can I find out more about Disentangle?
We have a mailing list. This is the best place to find out more about us and what we are up to next. Click here to join.
